FAQ

General

What is the difference between the automated laundry system items?

Our automated laundry system items include our 4.0 motor technique which manages all the system functions (heater, blower, UV sterilization, remote, LED) with lower energy consumption -- only 50W. There are 8 items which have different features and specifications. They adapt to your any needs and any space.

I have an existing manual system, can you help us dismantle it?
Does the LED help in drying?
Can the machine be pushed out of the window?
Does automated series consume a lot of electricity when it is used?
How low can the system be lowered?

Product

How do I care for the automated laundry system?
How does the automated laundry system dry up the clothes?
What is the difference between CAPTAIN and a tumble dryer?
What should I do if I have a question regarding CAPTAIN product(s)?

Delivery

What are the delivery fees?
What are the delivery time slots?
Do you ship internationally?
Can I change or cancel my order?

Installation

Can it be installed on false ceiling?
Can it be installed at balcony?
Are there any electrical requirements?
Do I need to provide any power point for the system?
Do I need to provide any power point for the remote controller?
I have not collected my keys. Can I make a purchase first?
What are your installation charges?

Warranty

What does the warranty cover?
What is not covered?
What is extended warranty and what does it cover?
How do I extend my warranty?
Do I need to provide proof of warranty when requesting for service?

Payment

What are the modes of payment?
Are prices inclusive of GST?